All orders are shipped via FEDEX with receipt confirmation and insurance. It takes approximately 3-4 business days for orders to be delivered after the order processing timeframe for the product in question. Orders would be shipped once payment is confirmed and cleared. International orders typically take approximately 10 business days for delivery and shipped via FEDEX as well, unless otherwise stated by the customer. 613 SHAPEWEAR, HAIR & MORE reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order. If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact FEDEX right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost, a replacement will be sent.
Returns & Exchanges
Wigs, closures and frontals are FINAL SALE. May not be returned or exchanged.
All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer).
Orders are not processed on weekends and holidays. Products ship within 1-3 business days. During Sales/promotions, processing times may take up to 5 business days for orders to process. Processing times for wigs can take up to 25 business days. Any changes to orders after it is placed will incur an additional administration fee of $10.